Patient Bill of Rights

Patient Bill of Rights and Responsibilities

As a Carepoint Pharmacy patient, you have the right to:

  • Receive information about your rights and responsibilities and to acknowledge this in writing before receiving pharmacy services.
  • Choose your pharmacy service providers and receive administrative information regarding changes in or termination of the Patient Management program.
  • Know how to contact the staff seven (7) days a week, and what to do if an emergency situation arises.
  • Take part in developing and/or changing your plan of care and receive the needed information to take part in your care, including the proper use, handling and storage of your medications, and knowledge of their effects.
  • Assist in making decisions regarding your care.
  • Make suggestions about your rights and responsibilities.
  • Receive verbal and written explanations of the services, care and medication to be provided by Carepoint Pharmacy, and to have your medication questions answered by a pharmacist.
  • Participate in determining alternative communication methods for varying circumstances, such as, but not limited to: if you speak and/or read languages other than English, if you have limited literacy in any language, if you have visual or hearing impairments, if you are on a ventilator, if you have cognitive impairments, or if you are a child.
  • Be completely informed, before or at the time of receiving services, about changes and costs related to your care, including any costs not covered by Medicare or other payers. To be informed, in advance, if you will be responsible for any charges. To receive prior notice of any changes in covered costs verbally and in writing within 30 calendar days from the date Carepoint Pharmacy becomes aware of the change(s).
  • PATIENTS PLEASE BE AWARE:  If after receiving your medication you notice an error or do not wish to use it, you are responsible for calling Carepoint Pharmacy at (855) 237-9112 within 48 hours of receiving the shipment.
  • Receive timely care.
  • Receive proper and professional pharmacy care without discrimination against your race, sex, color, religion, sexual preference, physical limitation, age or any other basis prohibited by law.
  • Receive therapy with consideration and respect for your person and property.
  • Be treated with dignity and individuality, including respect for your autonomy and right to confidentiality in treatment.
  • Refuse treatment at any time and to be informed of potential consequences of refusing treatment.
  • Be aware that Carepoint Pharmacy professionals are qualified to provide the services and care for which they are responsible.
  • Be aware that if your health care needs cannot be met by Carepoint Pharmacy, you will be referred to a health care provider appropriate for your needs.
  • Be aware of any additional health care needs at the end of your treatment.
  • Voice complaints or suggest changes to your pharmacy services without compromising your care or causing repercussions. To have any complaint promptly investigated and be notified of the findings and/or corrective action taken.
  • Be aware that if you are dissatisfied, you may contact the Carepoint Pharmacy management team and/or your state’s Board of Pharmacy or URAC.
  • Confidentiality of your medical records and to approve or refuse release of the records to any individual outside the Carepoint Pharmacy organization, except: when transferring care or services to another health facility; as contractually required by the payer of the services you receive; or as required by law.
  • In accordance with law, designate another individual as a surrogate decision-maker on your behalf, to be authorized to make decisions about the care and services you receive, including refusal of care and services.
  • As permitted by law, involve family members and friends to participate in your care.
  • Discuss treatment options, regardless of cost or benefit coverage.
  • Privacy of your health care needs and information, as required by law.
  • Look at and get a copy of your medical records, as permitted by law.
  • File for a hearing with your state’s Department for Medicaid Services.
  • Be free from restraint or seclusion used as a means of coercion, discipline, convenience or retaliation.As

Carepoint Pharmacy patient, you have the right to:

  • Give accurate and complete health information about your past medical history, including hospitalizations, medications, allergies and other important health-related information.
  • Help in creating a safe home environment.
  • Inform Carepoint Pharmacy immediately if scheduled prescription dispensing requires cancellation. Assist in developing your pharmacy plan of care.
  • Follow your pharmacy plan of care and remain under a physician’s care while receiving Carepoint Pharmacy services.
  • Request further information and clarification if there is something you do not understand.
  • Notify Carepoint Pharmacy if you have any concerns that have not been addressed.
  • Notify your physician and pharmacist if you choose to end therapy.
  • Be responsible for costs related to your care which are not covered by Medicaid, Medicare or other payers.
  • Submit any forms that are necessary to participate in the program to the extent required by law.
  • Notify treating providers of your participation in Carepoint Pharmacy’s Patient Management Program.
  • PATIENTS PLEASE BE AWARE: Carepoint Pharmacy will notify patients on the day that their prescriptions are shipped out of the facility. Shipments typically take 2-4 business days to reach patients.  If you have not received your prescription within that time, it is your responsibility to call Carepoint Pharmacy.  Patients have 48 hours after receiving their medication to call Carepoint Pharmacy with any questions, issues, or to report missing packages.  Any missing or incorrect prescriptions not reported after 48 hours are presumed to have been received and correct, and absolves Carepoint Pharmacy from any future allegations of missing or incorrect prescriptions related to that specific order.

In accordance with the FDA (CPG Sec. 460.300 Return of Unused Prescription Drugs to Pharmacy Stock) Carepoint Pharmacy will not return medications to stock once they have been out of a pharmacist’s possession.

Receipt of the Patient Bill of Rights and Responsibilities serves as notice that the patient has received and read all information enclosed.  It is the patient’s responsibility to understand it, and to contact Carepoint Pharmacy with any questions pertaining to the details therein.  A patient’s failure to comply with these provisions absolves Carepoint Pharmacy from impropriety, and may result in termination of the relationship with the patient.