Patient Bill of Rights

Patient Bill of Rights and Responsibilities

As a Carepoint Pharmacy patient, you have the responsibility to:

  • Give accurate and complete health information about your past medical history, including hospitalizations, medications, allergies and other important health-related information.
  • Submit any forms that are necessary to participate in the program to the extent required by law.
  • Notify treating providers of your participation in Carepoint Pharmacy’s Patient Management Program.
  • Inform Carepoint Pharmacy immediately if scheduled prescription dispensing requires cancellation.
  • Notify your physician and Carepoint Pharmacy if you choose to end therapy.
  • Follow your pharmacy plan of care and remain under a physician’s care while receiving Carepoint Pharmacy services.
  • Be responsible for costs related to your care which are not covered by Medicaid, Medicare or other payers.
  • Notify Carepoint Pharmacy if you require clarification or have any concerns that have not been addressed.

REPLACEMENTS: Patients are notified on the day that their prescriptions are shipped.  Deliveries typically take 2-4 business days.  Patients who have not received their prescriptions are responsible for calling Carepoint Pharmacy at (855) 237-9112.  Patients who do not report any issues or missing packages within 2 weeks after the prescription was shipped will be responsible for paying the required copay again for their replacement.

As a Carepoint Pharmacy patient, you have the right to:

  • Receive professional pharmacy care without discrimination against race, sex, color, religion, age, sexual preference, disability or any other basis prohibited by law. To be free from restraint or seclusion used as a means of coercion, discipline or retaliation.
  • Confidentiality of your medical records, including: to access, approve, refuse, request amendment to or obtain information on disclosures of records to any individual or organization outside of Carepoint Pharmacy. EXCEPTIONS: when transferring services to another health facility, as contractually required by the payer of the services you receive or as required under law.
  • Take part in developing and/or changing your plan of care, as well as receiving appropriate information (including the proper use, handling and storage of your medications, knowledge of their effects and copies of your medical records).
  • Refuse treatment at any time and to be informed of any potential consequences of refusing treatment.
  • Choose your pharmacy service providers and receive information regarding changes to and/or termination of the Patient Management program.
  • Receive written and/or verbal explanation of the services to be provided, and to have medical questions answered by a pharmacist.
  • Receive appropriate communication applicable to: foreign language translation, literacy levels, cognitive impairments, audio/visual impairments, if you are on a ventilator, patients under 18, etc.
  • Be completely informed about changes and costs related to your care, including any costs not covered by Medicare or other payers. To be informed, in advance, if you will be responsible for any charges. To receive prior notice of any changes in covered costs verbally and in writing within 30 calendar days from the date Carepoint Pharmacy becomes aware of the change(s). Be aware of any additional health care needs at the end of your treatment.
  • Be aware that if your health care needs cannot be met by Carepoint Pharmacy, you will be referred to a health care provider appropriate for your needs.
  • Designate another individual as a surrogate decision-maker on your behalf under law, who is authorized to make decisions about the care and services you receive. Such authorization may include refusal of care and services.
  • As permitted by law, involve family members and friends to participate in your care.
  • Voice questions or concerns about services provided without compromising your care or causing repercussions. To have any complaint promptly investigated and be notified of the findings and/or corrective action taken. You may contact Carepoint Pharmacy management, your state’s Board of Pharmacy or any of the following accrediting organizations:
Carepoint Healthcare LLCCarepoint Express LLCCarepoint Texas LLC
9 E Commerce Dr. Schaumburg, IL 6017333 E Irving Park Rd. Roselle, IL 601721801 S Dairy Ashford Dr, Ste 127. Houston, TX 77077
IL Dept of Professional Regulations (IDFPR):

320 W Washington, 3rd Fl. Springfield, IL 62786

IL Dept of Professional Regulations (IDFPR):

320 W Washington, 3rd Fl. Springfield, IL 62786

TX State Board of Pharmacy: 333 Guadalupe,

Ste 3-500. Austin, TX 78701

Carepoint Georgia LLCCarepoint Indiana LLCCarepoint Ohio LLC
80 Horizon Dr, Ste 504-601A. Suwanee, GA 300247305 E 96th St, Ste 500. Indianapolis, IN 462501313 Cameron Ave. Lewis Center, OH 43035
GA Board of Pharmacy: 2 Peachtree St,

NW 6th Fl. Atlanta, GA 30303

IN Board of Pharmacy: 402 W Washington St, W072. Indianapolis, IN 46204State of OH Board of Pharmacy: 77 South High St, 17th Fl. Columbus, OH 43215
Carepoint Florida LLCURACVIPPS (NABP)
10753 Park Blvd. Seminole, FL 337721220 L St NW, Ste 400. Washington, DC 200051600 Feehanville Dr. Mount Prospect, IL 60056
FL Board of Pharmacy: 4052 Bald Cypress Way, Bin C-04. Tallahassee, FL 32399The Joint Commission

One Renaissance Blvd. Oakbrook Terrace, IL 60181

In accordance with the FDA (CPG Sec. 460.300 Return of Unused Prescription Drugs to Pharmacy Stock) medications will not be returned to stock once they have left Carepoint Pharmacy property.

Receipt of the Patient Bill of Rights and Responsibilities serves as notice that the patient has received and understands all information enclosed.  It is the patient’s responsibility to contact Carepoint Pharmacy with any questions pertaining to the details therein.  A patient’s failure to comply with these provisions absolves Carepoint Pharmacy from impropriety, and may result in termination of the relationship with the patient